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IT change management process template

A change management process lets IT make changes quickly without breaking things that people depend on. This example runs across requester, change manager, change advisory board and implementer lanes, with a fast path for pre-approved standard changes, CAB review for the rest, a rollback branch and a review before the request is closed.

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IT change management process example showing requester, change manager, cab and implementer, standard change fast path and cab review, rollback and post-change review
Everything in this example is editable. Replace the labels, move the shapes and adapt the layout to your work.

How to use this template

  1. Define your change types

    Agree which routine changes are standard and pre-approved, and what counts as normal or emergency. Put the rules in the table on the board.

  2. Keep CAB for real risk

    Send only changes with real risk to the advisory board. A CAB that reviews everything becomes a rubber stamp.

  3. Close the loop

    Review changes that failed or rolled back and turn the lessons into better checks or new standard changes.

Questions about this template

What does the standard change fast path do?

Low-risk, pre-approved changes skip the CAB review and go straight to implementation. Edit it to name the changes your team treats as standard.

Do I need an account to use it?

No. Open the template and edit it in your browser. Your work saves on this device. An account is optional if you want to sync your workspace.

Can I export the finished diagram?

Yes. Use Export in the editor to save a PNG, SVG or PDF, or download an editable .epicdraw backup.

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