HR / Free editable template

Grievance procedure flowchart template

A grievance procedure flowchart shows employees and managers what happens after a concern is raised and when each step should occur. This general example moves from an informal conversation to a written grievance, meeting, investigation and written outcome, then an appeal heard by a manager who was not involved.

This is a general process example, not legal advice. Follow your own grievance policy and the employment law that applies where you work.

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Grievance procedure flowchart example showing informal and formal routes, meeting, investigation and written outcome, appeal and timescales from your policy
Everything in this example is editable. Replace the labels, move the shapes and adapt the layout to your work.

How to use this template

  1. Fill in your timescales

    Replace each [X] with the working days in your policy for acknowledging, meeting and responding. Visible timescales help employees know when to expect a reply and help managers avoid drift.

  2. Plan for a conflict of interest

    Show who handles the grievance when it concerns the employee’s own manager. Naming the alternative route in advance stops the process stalling at the first step.

  3. Keep a record at each stage

    Note who keeps meeting notes, evidence and outcome letters. Good records make the appeal easier to hear and show that the concern was taken seriously.

Questions about this template

Where do I add our own timescales?

Write them in the notes beside each step, such as the days to hold the meeting or send the written outcome, using the times set in your policy.

Do I need an account to use it?

No. Open the template and edit it in your browser. Your work saves on this device. An account is optional if you want to sync your workspace.

Can I export the finished diagram?

Yes. Use Export in the editor to save a PNG, SVG or PDF, or download an editable .epicdraw backup.

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