Real estate / Free editable template

Maintenance request triage tree template

A maintenance triage tree helps anyone taking a repair call give it the right priority. This example asks three questions: is there danger to people or the building, does it stop normal use of the home, and was it caused by the tenant. Each answer leads to emergency, urgent, rechargeable or routine, with a response time and examples, then the steps every job follows to closure.

This is a planning example, not legal or financial advice. Property and tenancy law differs by country and state and changes often: check current rules.

Use this template →See the example ↓

No account needed · Opens as your own editable page

Preview the maintenance request triage tree

View full-size preview ↗

Maintenance request triage tree example showing three yes or no triage questions, four priorities with response times, the steps from logging a job to closing it — Everything in this example is editable. Replace the labels, move the shapes and adapt the layout to your work.

How to use this template

Set your priorities
Decide your categories and response times, using your tenancy agreements, contractor contracts and any legal repair standards.
Write the questions
Turn the categories into short yes or no questions, asked in order of risk, so the first yes gives the priority.
Add examples
List common repairs under each priority so call handlers can match a request quickly, and review the list every few months.

Questions about this template

Can I change the response times on each outcome?

Yes. Edit the times under emergency, urgent, routine and rechargeable to match your tenancy agreements, and the three triage questions stay as they are.

Do I need an account to use it?

No. Open the template and edit it in your browser. Your work saves on this device. An account is optional if you want to sync your workspace.

Can I export the finished diagram?

Yes. Use Export in the editor to save a PNG, SVG or PDF, or download an editable .epicdraw backup.