Engineering / Free editable template

Bug triage process flowchart template

A bug triage flowchart gives every new report the same route, so nothing sits unlabelled and urgent bugs reach the right squad quickly. This example checks whether a bug can be reproduced and whether it is a duplicate, assigns a severity from S1 to S4, then sends it to a hotfix, the sprint or the backlog.

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Bug triage process flowchart example showing reproduce and duplicate checks, severity routing from s1 to s4, fix, verify and reopen loop with a severity table
Everything in this example is editable. Replace the labels, move the shapes and adapt the layout to your work.

How to use this template

  1. Agree the severity definitions

    Rewrite the table with examples from your own product, such as which flows count as core. Triage gets faster when people compare a bug with a familiar example rather than an abstract scale.

  2. Set the needs-info rule

    Decide how long a report waits for missing steps before it is closed. A clear rule, like 14 days, keeps the queue honest and tells reporters what to expect.

  3. Assign the triage owners

    Name the roles who run triage and how often. A short meeting twice a week works for many teams; others rotate a daily triage owner so reports never wait for a meeting.

Questions about this template

Can we use our own severity levels?

Yes. Rename S1 to S4 in the severity table and the routing decision, then change which level goes to a hotfix, the sprint or the backlog.

Do I need an account to use it?

No. Open the template and edit it in your browser. Your work saves on this device. An account is optional if you want to sync your workspace.

Can I export the finished diagram?

Yes. Use Export in the editor to save a PNG, SVG or PDF, or download an editable .epicdraw backup.

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