Logistics / Free editable template

Last-mile delivery process template

The last mile is where most parcels fail and most cost is spent. This board follows one delivery station through a day as a vertical timeline of scan events, from the trunk trailer arriving at 04:30 to customers rebooking failed parcels in the evening. Exceptions are marked in red. Alongside are the first-time delivery rate, stops per hour, a chart of failed first attempts by reason and the rules for proof of delivery.

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Last-mile delivery process example showing a station day as a vertical timeline of scan events, first-time delivery rate and failed attempts by reason, proof of delivery rules and fixes for the top failures
Everything in this example is editable. Replace the labels, move the shapes and adapt the layout to your work.

How to use this template

  1. Write down every scan

    List each scan a parcel gets from arrival to delivery, with the time it usually happens. These are the points customers see in tracking.

  2. Mark the exceptions

    Add the moments things go wrong, such as nobody in or no access, and what the driver does next.

  3. Fix the biggest reason

    Chart failed first attempts by reason and fix the top one first, for example with a tighter ETA or saved gate codes.

Questions about this template

Can I change the times and stops for my own depot?

Yes. Edit each timestamp and scan event on the timeline, and update the parcel and stop counts to match a real day at your station.

Do I need an account to use it?

No. Open the template and edit it in your browser. Your work saves on this device. An account is optional if you want to sync your workspace.

Can I export the finished diagram?

Yes. Use Export in the editor to save a PNG, SVG or PDF, or download an editable .epicdraw backup.

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