Hospitality / Free editable template

Hotel check-in process flowchart template

A hotel check-in flowchart shows every step between a guest arriving and reaching their room. This example runs across four lanes, the guest, front desk, property management system and housekeeping, and handles the common case where the room is not ready yet, from storing luggage to a priority clean and a text when the room is free.

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Hotel check-in process flowchart example showing guest, front desk, pms and housekeeping lanes, room-not-ready branch with priority clean, payment, keys and welcome steps
Everything in this example is editable. Replace the labels, move the shapes and adapt the layout to your work.

How to use this template

  1. Walk a real check-in

    Stand at the desk during a busy arrival time and write down each step. Replace the example steps with what your team actually does.

  2. Handle the exceptions

    Add branches for the problems you see most: rooms not ready, payment declined or a booking that cannot be found. Each should end with the guest knowing what happens next.

  3. Time it

    Time a few check-ins and add a target. Look for steps that could happen before arrival, such as ID or payment, and move them to the pre-arrival email.

Questions about this template

What happens on the room-not-ready branch?

The front desk asks housekeeping for a priority clean and offers the guest somewhere to wait. Edit the steps to match how your hotel handles early arrivals.

Do I need an account to use it?

No. Open the template and edit it in your browser. Your work saves on this device. An account is optional if you want to sync your workspace.

Can I export the finished diagram?

Yes. Use Export in the editor to save a PNG, SVG or PDF, or download an editable .epicdraw backup.

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