Finance / Free editable template

Payment fraud investigation flowchart template

A fraud alert investigation flowchart shows how a team handles each alert consistently and quickly. This example triages alerts by score band, blocks the card straight away for high-risk alerts, sends medium ones to an analyst, contacts the customer to verify, and either confirms fraud with a chargeback and report or releases the payment and tunes the rule.

This is a planning example, not financial, accounting, tax or legal advice. Check your own policies, auditors and local rules.

Use this template →See the example ↓

No account needed · Opens as your own editable page

Preview the payment fraud investigation flowchart

View full-size preview ↗
Payment fraud investigation flowchart example showing triage by score band, analyst review and customer contact, confirmed and false positive outcomes
Everything in this example is editable. Replace the labels, move the shapes and adapt the layout to your work.

How to use this template

  1. Set the score bands

    Decide which scores close automatically, which go to an analyst and which block immediately. Review the bands as fraud patterns change.

  2. Script the customer contact

    Write how analysts verify a transaction with the customer without giving fraudsters information they can use.

  3. Feed the results back

    Use false positives to tune rules and confirmed fraud to improve the model. Track both rates over time.

Questions about this template

Can I change the score bands for triage?

Yes. Edit the band ranges in the triage step so alerts route to block, review or release at the thresholds your rules use.

Do I need an account to use it?

No. Open the template and edit it in your browser. Your work saves on this device. An account is optional if you want to sync your workspace.

Can I export the finished diagram?

Yes. Use Export in the editor to save a PNG, SVG or PDF, or download an editable .epicdraw backup.

More Finance templates →