Ecommerce / Free editable template

Dropshipping process flow template

A dropshipping process flow shows who does what when a supplier ships the products you sell directly to your customer. This example uses four swimlanes, for the customer, your store, the supplier and the carrier, to follow one order from checkout through supplier payment, packing, tracking sync and delivery, including what happens when the supplier is out of stock.

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No account needed · Opens as your own editable page

Preview the dropshipping process flow

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Dropshipping process flow example showing four swimlanes with handoffs, out-of-stock branch, tracking sync back to the customer
Everything in this example is editable. Replace the labels, move the shapes and adapt the layout to your work.

How to use this template

  1. Confirm what the app automates

    Check which steps your dropshipping app handles, such as forwarding orders and syncing tracking numbers, and which still need a person. Mark the manual steps so that someone clearly owns each one.

  2. Plan for missing stock

    Agree what happens when the supplier cannot ship: another supplier, a swap or a refund. Decide how quickly you tell the customer, because a long silence can turn into a payment dispute.

  3. Show what you still own

    Add your returns, refunds and support steps to the store lane. The customer bought from your shop, so they will contact you, not the supplier, when something goes wrong.

Questions about this template

What if I work with more than one supplier?

Add a lane for each supplier, or add a decision in the store lane that routes each order to the right supplier before the stock check.

Do I need an account to use it?

No. Open the template and edit it in your browser. Your work saves on this device. An account is optional if you want to sync your workspace.

Can I export the finished diagram?

Yes. Use Export in the editor to save a PNG, SVG or PDF, or download an editable .epicdraw backup.

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