Finance / Free editable template

Accounts receivable collections process template

A collections process makes chasing overdue invoices consistent instead of ad hoc. This example sets one action for each aging bucket, from a friendly reminder at 1 to 30 days to agency or write-off approval after 90, adds a separate route for disputes and shows an aged debt summary so the team can see where the money is stuck.

This is a planning example, not financial, accounting, tax or legal advice. Check your own policies, auditors and local rules.

Use this template →See the example ↓

No account needed · Opens as your own editable page

Preview the accounts receivable collections process

View full-size preview ↗
Accounts receivable collections process example showing actions by aging bucket, dispute route that pauses chasing, aged debt summary table
Everything in this example is editable. Replace the labels, move the shapes and adapt the layout to your work.

How to use this template

  1. Set your buckets

    Match the buckets to your payment terms. Customers on 60-day terms need a different schedule from those on 30.

  2. Agree the action at each step

    Decide what happens in each bucket and who does it, from emails to calls to holding the account. Write down when a write-off needs approval.

  3. Track the summary

    Update the aged debt table each week. Watch the older buckets: debts over 90 days are far less likely to be paid.

Questions about this template

Can I change the actions for each aging bucket?

Yes. Edit the reminder, call or stop actions in each bucket and adjust the day ranges to match your payment terms.

Do I need an account to use it?

No. Open the template and edit it in your browser. Your work saves on this device. An account is optional if you want to sync your workspace.

Can I export the finished diagram?

Yes. Use Export in the editor to save a PNG, SVG or PDF, or download an editable .epicdraw backup.

More Finance templates →