Finance / Free editable template

Order-to-cash process template

An order-to-cash process map shows every step between a customer order and the cash landing in the bank. This example runs across customer, sales, credit control, fulfilment and accounts receivable lanes, with a credit limit check, invoicing, cash matching and a route for disputed invoices, so you can see where cash gets held up.

This is a planning example, not financial, accounting, tax or legal advice. Check your own policies, auditors and local rules.

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Order-to-cash process example showing five lanes from customer to receivables, credit limit check and order hold, cash matching and dispute path
Everything in this example is editable. Replace the labels, move the shapes and adapt the layout to your work.

How to use this template

  1. Walk one order through

    Trace a real order from entry to cash and rename the steps to match your systems. Note where data is re-keyed.

  2. Find where cash waits

    Mark credit holds, invoicing delays and disputes. These are usually where days sales outstanding grows.

  3. Fix the dispute route

    Show who resolves disputes and how quickly. Track disputes by reason so recurring problems get fixed at the source.

Questions about this template

What happens when an order hits the credit limit?

It goes on hold until credit control releases it or the customer pays. Edit the hold step to match your own credit policy.

Do I need an account to use it?

No. Open the template and edit it in your browser. Your work saves on this device. An account is optional if you want to sync your workspace.

Can I export the finished diagram?

Yes. Use Export in the editor to save a PNG, SVG or PDF, or download an editable .epicdraw backup.

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