Manufacturing / Free editable template

8D problem solving report template

An 8D report takes a quality problem from first response to proven prevention in eight disciplines. This example follows a complaint about cracked plastic housings: the team, a problem description with what it is not, containment actions, a short 5 whys to the root cause, corrective actions with owners, validation data and the lessons applied elsewhere.

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8D problem solving report example showing nine panels from d0 to d8, 5 whys root cause and action table, validation chart and closure record
Everything in this example is editable. Replace the labels, move the shapes and adapt the layout to your work.

How to use this template

  1. Describe the problem precisely

    Fill D2 with what, where, when, how many and what the problem is not. The "is not" line narrows the search: here, only some lots and cavities were affected.

  2. Contain before you investigate

    Record what protects the customer now, in D3, before the root cause work starts. Containment buys time; mixing it up with the permanent fix is a common reason 8Ds get rejected.

  3. Prove the fix with data

    Use D6 to show the defect rate after the change, week by week. A customer will close the 8D on evidence, not on the list of actions in D5.

Questions about this template

Do I have to complete every D panel at once?

No. Fill in the panels from D0 to D8 as the investigation moves on, and leave later panels empty until containment and root cause are confirmed.

Do I need an account to use it?

No. Open the template and edit it in your browser. Your work saves on this device. An account is optional if you want to sync your workspace.

Can I export the finished diagram?

Yes. Use Export in the editor to save a PNG, SVG or PDF, or download an editable .epicdraw backup.

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