Agree where the process starts and stops, then walk one real case through it with the people who do each step. Write a role on every step, record each handoff and wait with an estimate, and tag the waits you will fix with a next step and an owner.
No account needed · Opens as your own editable page
Process maps copy the official procedure, so they miss the loops, handoffs and waits that slow the real work down.
Map a process as it happens with the people who do each step, record every handoff and wait, and leave with a list of problems that each have an owner.
Map the process as it happens today, with the people who do each step, and check the draft with them before you act on it. Agree where the process starts and stops first, so everyone knows what belongs on the map and who to invite. Write a role on every step, so handoffs show up wherever the role changes. Record each wait under the step it delays, with an estimate and a reason. Tag the waits you'll fix, give each a next step and an owner, and write down why you're leaving the others alone.
Yes. Every label, box and line is editable, so replace the fictional example with your own screens and notes.
No. Open the template and edit it in your browser. Your work saves on this device. An account is optional if you want to sync your workspace.
Yes. Use Export in the editor to save a PNG, SVG or PDF, or download an editable .epicdraw backup.
Write a central question with a target and a date. · Group a rough list of ideas into a few main branches. · Add detail only to the branches the answer depends on.
Preview and use template →
Define the shopper task and photo brief. · Make the selected options and availability clear. · Show where price, delivery and returns questions are answered.
Preview and use template →
Name the reader and main action · Specify the explanation and demonstration · Mark evidence and practical terms to confirm
Preview and use template →
Compare the same rows across plans. · Define limits and how they are counted. · Keep price, billing unit and period together.
Preview and use template →
Preserve the visitor’s task and necessary information. · Choose a reading order before resizing boxes. · Keep requirements beside the action.
Preview and use template →
Write the role and first decision. · Define each summary, scope and destination. · Label sample counts and explain overlapping groups.
Preview and use template →