Customer support / Free editable template

Complaint handling deadline calendar template

Complaint handling is mostly about deadlines. This example lays a complaint over an eight-week calendar so everyone can see when it must be logged, acknowledged, updated, signed off and answered. A milestone table names the owner for each date, and notes cover the quick-resolution route and what to do if the final deadline passes. The dates follow UK financial services rules as an example.

This is a planning example, not legal or regulatory advice. Complaint deadlines vary by sector and country, so check the rules that apply to you.

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Complaint handling deadline calendar example showing an eight-week calendar with each deadline marked, a milestone table with owners, quick-resolution and missed-deadline notes
Everything in this example is editable. Replace the labels, move the shapes and adapt the layout to your work.

How to use this template

  1. Check your rules

    Find the deadlines that apply in your sector, such as acknowledgement and final response times, and any ombudsman or regulator referral rights.

  2. Mark the calendar

    Plot each deadline from day 1, plus your own internal targets that leave time for review before the hard deadline.

  3. Name the owners

    Give every milestone an owner and decide what happens if a date is at risk, before it is missed.

Questions about this template

Can I change the milestone days on the calendar?

Yes. Move the milestone markers to the days your own complaint rules set, and edit the final deadline and owners in the table below.

Do I need an account to use it?

No. Open the template and edit it in your browser. Your work saves on this device. An account is optional if you want to sync your workspace.

Can I export the finished diagram?

Yes. Use Export in the editor to save a PNG, SVG or PDF, or download an editable .epicdraw backup.

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