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     "text": "Decision pack and decision record",
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     "text": "FICTIONAL EXAMPLE · A workshop booking redesign. Every number is invented, and the decision is left for the approver.",
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     "text": "1 · DECISION NEEDED\nWhich booking change should we fund next? Choose A, B or C at Thursday's product review.\nApprover: head of product. Goal: more people finish booking, with no rise in support emails.",
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     "text": "2 · ANALYTICS\n42 of 100 people who start booking finish. Most who leave do so at step 2.\nLimit: shows where, not why.",
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     "text": "2 · SUPPORT INBOX\n18 of 60 booking emails ask for the total price.\nLimit: only people who wrote in.",
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     "text": "2 · INTERVIEWS\n4 of 6 people said three steps felt long for one seat.\nLimit: small sample, and what they said, not what they did.",
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     "text": "2 · ESTIMATES\nEngineering: B takes 3 days, C takes 4 weeks.\nLimit: rough, and C assumes the payment check passes.",
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     "text": "A · KEEP THREE STEPS\nBaseline: what happens if we change nothing. No build, and the drop-off stays.",
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     "text": "B · SHOW THE TOTAL EARLY\n3 days. Answers the price question and keeps three steps. Easy to undo.",
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     "text": "C · ONE-PAGE BOOKING\n4 weeks. Fewest steps, but it changes payment, so it's harder to undo.",
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     "text": "OPEN QUESTION · BLOCKS C\nDoes the payment provider allow card entry on one page?\nOwner: engineering lead.",
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     "text": "HOW TO READ THIS\nFollow the arrows in the order you'll present.\nSand marks an open question.\nThe record stays blank until the review.",
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     "text": "RECOMMENDATION\nChoose B now. It answers the most common question for 3 days of work, and we can undo it.\nWhat we give up: a shorter route, for now.\nThis is a proposal until the approver decides.",
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     "text": "DECISION RECORD\nStatus: proposed\nDecision:\nApprover and date:\nReason:\nOptions rejected, and why:",
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     "text": "FOLLOW-UP\nNext action and owner:\nWho to tell: marketing, support\nReview date:\nProposed trigger: reopen C if fewer than 50 of 100 finish after four weeks.",
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