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          "text": "Appointment rescheduling · design brief",
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          "text": "FICTIONAL EXAMPLE · Research findings and targets are blank. Roles are proposed; confirm assignees and rules.",
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          "text": "HYPOTHESIS: People may struggle to change an appointment and tell whether it succeeded.\n\nTASK: Move an existing appointment to a suitable time and know which booking is confirmed.",
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          "text": "Finding: [blank]\nSource / date: [blank]\n\nNeeded: current journey and support themes.\nCheck: do people lose confidence, and where?",
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          "text": "3. Scope and constraints",
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          "text": "PROPOSED IN: Change time; show the result.\nOUT: New bookings and cancellations.\n\nCONFIRM: Booking system capabilities and rescheduling policy.",
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          "text": "4. Open questions and roles",
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          "text": "When is a change allowed?\nProposed owner: product manager.\nIf it fails, what happens to the original?\nProposed owner: engineering.\nHow is confirmation understood?\nProposed owner: designer.",
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          "text": "5. Proposed success checks",
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          "text": "Can someone choose another time, identify the confirmed appointment and understand recovery if it fails?\n\nBaseline / target / method: [blank]\nAgree these after investigation.",
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          "text": "6. Next investigation",
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          "text": "Trace current journey; review permitted support themes.\nProposed owner: researcher.\nAssignee / review date: [blank]\nBring back: journey summary, sources and gaps.\nASK: What should the designer investigate first?",
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