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   "name": "Returns flowchart and review checklist",
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   "nodes": [
    {
     "id": "title",
     "type": "text",
     "text": "Returns flowchart and review checklist",
     "x": 40,
     "y": 20,
     "w": 2200,
     "h": 80,
     "fill": "none",
     "font": "sans",
     "fs": 46,
     "ink": "navy",
     "align": "left",
     "bold": true,
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    {
     "id": "strap",
     "type": "text",
     "text": "FICTIONAL EXAMPLE · Returns at an online homeware shop. The straight line through each row is the usual route; sand cards are exceptions.",
     "x": 40,
     "y": 105,
     "w": 2220,
     "h": 60,
     "fill": "none",
     "font": "sans",
     "fs": 29,
     "ink": "navy",
     "align": "left",
     "bold": false,
     "z": 0,
     "seed": 31101
    },
    {
     "id": "start",
     "type": "ellipse",
     "text": "START\nCustomer asks\nto return an item",
     "x": 40,
     "y": 205,
     "w": 290,
     "h": 190,
     "fill": "aqua",
     "font": "sans",
     "fs": 25,
     "ink": "navy",
     "bold": true,
     "z": 0,
     "seed": 31102
    },
    {
     "id": "check",
     "type": "round",
     "text": "1 · CHECK THE ORDER\nSupport finds the order, the delivery date and the reason.",
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     "y": 210,
     "w": 370,
     "h": 180,
     "fill": "white",
     "font": "sans",
     "fs": 26,
     "ink": "navy",
     "align": "left",
     "bold": false,
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    },
    {
     "id": "d-fault",
     "type": "diamond",
     "text": "Working and\nas described?",
     "x": 835,
     "y": 180,
     "w": 330,
     "h": 240,
     "fill": "sun",
     "font": "sans",
     "fs": 24,
     "ink": "navy",
     "bold": true,
     "z": 0,
     "seed": 31104
    },
    {
     "id": "d-window",
     "type": "diamond",
     "text": "Told us within\n14 days of\ndelivery?",
     "x": 1235,
     "y": 180,
     "w": 330,
     "h": 240,
     "fill": "sun",
     "font": "sans",
     "fs": 24,
     "ink": "navy",
     "bold": true,
     "z": 0,
     "seed": 31105
    },
    {
     "id": "instructions",
     "type": "round",
     "text": "2 · SEND INSTRUCTIONS\nSupport emails the return address and asks for the order number on the parcel.",
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     "y": 200,
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     "h": 200,
     "fill": "white",
     "font": "sans",
     "fs": 26,
     "ink": "navy",
     "align": "left",
     "bold": false,
     "z": 0,
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    },
    {
     "id": "a-out",
     "type": "ellipse",
     "text": "A",
     "x": 2125,
     "y": 245,
     "w": 110,
     "h": 110,
     "fill": "white",
     "font": "sans",
     "fs": 30,
     "ink": "navy",
     "bold": true,
     "z": 0,
     "seed": 31107
    },
    {
     "id": "a-fault",
     "type": "ellipse",
     "text": "A",
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     "y": 525,
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     "h": 110,
     "fill": "white",
     "font": "sans",
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     "ink": "navy",
     "bold": true,
     "z": 0,
     "seed": 31108
    },
    {
     "id": "fault",
     "type": "round",
     "text": "FAULT ROUTE\nSupport lead checks the photo and books a free collection.",
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     "y": 480,
     "w": 370,
     "h": 200,
     "fill": "sand",
     "font": "sans",
     "fs": 26,
     "ink": "navy",
     "align": "left",
     "bold": false,
     "z": 0,
     "seed": 31109
    },
    {
     "id": "decline",
     "type": "round",
     "text": "EXPLAIN THE DECISION\nSupport emails the reason and the delivery date on record.",
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     "y": 480,
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     "h": 200,
     "fill": "sand",
     "font": "sans",
     "fs": 26,
     "ink": "navy",
     "align": "left",
     "bold": false,
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    },
    {
     "id": "end-declined",
     "type": "ellipse",
     "text": "END\nDeclined,\ncustomer told why",
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     "h": 190,
     "fill": "aqua",
     "font": "sans",
     "fs": 25,
     "ink": "navy",
     "bold": true,
     "z": 0,
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    },
    {
     "id": "a-in",
     "type": "ellipse",
     "text": "A",
     "x": 40,
     "y": 825,
     "w": 110,
     "h": 110,
     "fill": "white",
     "font": "sans",
     "fs": 30,
     "ink": "navy",
     "bold": true,
     "z": 0,
     "seed": 31112
    },
    {
     "id": "d-match",
     "type": "diamond",
     "text": "Parcel matches\na request?",
     "x": 215,
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     "h": 240,
     "fill": "sun",
     "font": "sans",
     "fs": 24,
     "ink": "navy",
     "bold": true,
     "z": 0,
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    },
    {
     "id": "inspect",
     "type": "round",
     "text": "3 · INSPECT\nWarehouse logs the arrival date the same day, then checks the item.",
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     "font": "sans",
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     "ink": "navy",
     "align": "left",
     "bold": false,
     "z": 0,
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    },
    {
     "id": "d-condition",
     "type": "diamond",
     "text": "Unused, or\nfault seen?",
     "x": 1105,
     "y": 760,
     "w": 330,
     "h": 240,
     "fill": "sun",
     "font": "sans",
     "fs": 24,
     "ink": "navy",
     "bold": true,
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    {
     "id": "refund",
     "type": "round",
     "text": "4 · REFUND\nFinance refunds the item and standard delivery within 14 days of arrival, then emails the customer.",
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     "font": "sans",
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    {
     "id": "end-refund",
     "type": "ellipse",
     "text": "END\nRefund paid,\ncustomer told",
     "x": 1995,
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     "font": "sans",
     "fs": 25,
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     "bold": true,
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    },
    {
     "id": "match-fix",
     "type": "round",
     "text": "FIND THE ORDER\nWarehouse sends the name on the parcel to support.",
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     "y": 1060,
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     "h": 180,
     "fill": "sand",
     "font": "sans",
     "fs": 26,
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     "align": "left",
     "bold": false,
     "z": 0,
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    },
    {
     "id": "reduce",
     "type": "round",
     "text": "SUPPORT LEAD DECIDES\nAgree any deduction for use or damage and record why.",
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    },
    {
     "id": "walkthrough",
     "type": "round",
     "text": "WHAT THE WALKTHROUGH CHANGED\n1. Warehouse: some parcels arrive with no order number, so the match check went in.\n2. Support: fault photos had no owner, so the check went to the support lead.\n3. Finance: the refund deadline runs from arrival, so the warehouse logs that date.",
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     "h": 300,
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     "font": "sans",
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     "align": "left",
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    },
    {
     "id": "review",
     "type": "round",
     "text": "REVIEW QUESTION\nCan someone new reach an end without asking you?\nGive them one return and let them trace it aloud.",
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    {
     "id": "open",
     "type": "round",
     "text": "STILL OPEN\nNo rule yet for a parcel that never arrives. Who decides, and after how long?",
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